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Contact Quince Customer Service

How to Reach a Person at Quince

Verified Contact Information

Customer Service Number:

  • 1-913-675-2981
Call Now
Send Message

Customer Service:

  • 1-913-845-9376
  • 1-240-766-8662
  • 1-650-741-4284

Customer Service:

care@onequince.com

Media:

affiliate@onequince.com
partner@onequince.com

Quince Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Quince Phone Number
1 (913) 675-2981
Average Hold Time
Less than 1 minute
Average Calls duration
1 minute
Most Popular Quince Email Address
care@onequince.com
Quince Live Agent Availability
67% of callers successfully reach a real person
Issue Resolution Rate
Low (7% reported full resolution)
View full overview

How to Contact Quince Customer Service?

Quince customer service phone number is 913 675 2981. The telephone number is toll-free. Call it to receive information about the company, its services, and offers. When you are a client of the company and want to receive support, call the Quince contact team at 913 845 9376. The other support number is 240 766 8662. Quince support specialists operate the line 650 741 4284.

Quince's email is care@onequince.com. The email address allows clients to send written requests to the support members. The specific nature of the company involves the presence of written communication. You can turn to the specialists with different requests, including reports, claims, complaints, and other letters. To turn to the media managers, use the address partner@onequince.com. Managers consider requests on the first come order and provide the answer within 6-8 days.

Quince address is 735 Market St San Francisco, California 94103 United States. The Quince headquarters places the leading departments of the company and specialists. Clients can use the address of the corporate office as mailing to send complaints, claims, or other legal documents to the officials. The location of the other Quince office is 91 Springboard, Hyderabad, Telangana 500084, IN.

Quince hours are Monday through Friday from 8 a.m. to 5 p.m. PST. On weekends the customer care department is out of the office. The online chat operation time is Monday through Friday from 7 a.m. to 9 p.m. PST. When the support specialists are not available, you can turn to the Help section on the Quince website. There you can find typically asked questions and other information.

Quince live chat is available on the official platform of the company. Open the site and click the circle icon at the right down corner of the page. When the chat is launched, send the question and receive the response in a few minutes. The chat is operated by the AI bot.

PissedConsumer Club

Contact Information

Quince Website:

Quince Help Center:

Corporate Office Address:

Quince, LLC
735 Market St
San Francisco, California 94103
United States

Other Info (opening hours):

Hours:

Monday - Friday: 8 am - 5 pm PST


Other Location:

91 springboard,

Hyderabad, Telegana 500084, IN

More contact details

How Customers Rate Quince Support?

4.6 / 5
Good

Based on 3.6K calls to Quince customer support through PissedConsumer.com and 56 survey responses.

Total Calls
3.6K
Avg Call Duration
01:00
Issues Resolved
7%

Why Customers Call Quince?

Top Reasons of Customers Calls

  • Return/ Replace 29%
  • Shipping and Delivery 20%
  • Request for Information 17%
  • Customer Inquiries & Issues 16%
  • Product/ Service 5%
  • Payments and Charges 5%
  • Account 2%
  • Cards 1%
  • Activation/ Cancellation 1%
  • Refund 1%
  • Questions About an Order 1%
  • Website/ Application <1%
  • Staff <1%
  • Streaming Services <1%
  • Employment <1%

Return/ Replace

29%
  • "Exchanges, returns and color problem on an exchange"
  • "Want to return one of the items"
  • "To return handbag"

Shipping and Delivery

20%
  • "Delivery issue"
  • "Order issue"
  • "I just bought some sheets and they haven't even been delivered yet and they're on sale for 70 instead of 100"

Request for Information

17%
  • "Question on discount question on order being placed"
  • "Help to order"
  • "Question about sizing"

Customer Inquiries & Issues

16%
  • "I haven't received my order"
  • "Edit order"
  • "Trouble placing an order"

Product/ Service

5%
  • "Check out is unfriendly I've tried to order 1 not 4 I've given new address it says old one I can not buy product."
  • "Fix my time for work"
  • "Problem with delivery"

Payments and Charges

5%
  • "I placed an order the other day. I see it was charged to my credit card, but I have not received any confirmation or any sign that you have received my order."
  • "Price change"
  • "The price just dropped on a sweater and I want it for the sale price"

Account

2%
  • "Placed my first order, forgot 40% off"
  • "Wrong email from Facebook ad for ofefer"
  • "Verify liget text messages from quince"

Cards

1%
  • "card declined"
  • "Gift card"
  • "Gift card not received"

Activation/ Cancellation

1%
  • "Cancel item I double ordered"
  • "Cancel order"
  • "Cancel an order #4426****"

Refund

1%
  • "Refund"
  • "Refund error"
  • "Refund on a return"

Questions About an Order

1%
  • "Order"
  • "Order problem"
  • "My order"

Website/ Application

<1%
  • "Website not working re a return"
  • "Need to redirect shipment delivery addresd"
  • "Can't find order on app to start a return"

Staff

<1%
  • "Customer service"
  • "None responsive service"
  • "I wanted to talk to a customer service person for quince. I needed to make a return. I bought two sweaters. The return showed only one. I couldn't figure it out"

Streaming Services

<1%
  • "Shower registry. Giftvon hold"

Employment

<1%
  • "Job apply"

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Why You Can Trust Our Contact Information

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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